Refund policy

Refund & Return Policy

At TruVantage Pet, customer satisfaction and transparency are important to us. Please read this policy carefully before placing your order.

1. Order Not Received

If your order does not arrive within the estimated delivery window, you are eligible for a full refund or a free replacement, at your choice. To request this, contact us at storesupporthq2@gmail.com within 30 days after the estimated delivery date has passed, including your order number. We will verify the shipment status using the tracking information provided at checkout.

2. No Returns or Refunds For Any Other Reason

Due to the nature of our products and shipping process, we do not accept returns, exchanges, or refunds for any reason other than non-delivery. This includes, but is not limited to:

Change of mind or no longer wanting the item

Product not matching personal expectations

Minor variations in color, packaging, or presentation

Reported damage or defects

Incorrect size or fit (if applicable)

Delayed delivery that still results in the order arriving

3. Order Accuracy

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders that are delayed, lost, or misdelivered due to incorrect address information provided by the customer.

4. Cancellations

Orders cannot be canceled or modified once processing has begun.

5. Agreement

By completing a purchase on this website, the customer acknowledges and agrees to the terms of this policy in full.

Contact: storesupporthq2@gmail.com — We aim to respond within 24-48 hours.